Thank you for visiting and shopping at youstar-light.com. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
We will Make the shipping arrangement within 36 hours during working days.
*If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions apply.
*If the customer purchases with PayPal Express checkout, the shipping address linked to your PayPal account will be used. We are not responsible for any wrong or undeliverable shipping address provided by the buyer or linked to PayPal and therefore cannot offer any exchange or return for that order. Please make sure all address information is complete and accurate. Also, we are not responsible for missing, lost or stolen packages marked as delivered. In such cases, please contact the courier to file a claim.
The tracking of your parcel is online traceable.
There are many ways we can track our order.
1.Track order via shipping confirmation Email.
You will receive a Shipping Confirmation Email once the package has been shipped. It contains your tracking number and tracking link. The tracking number will be active within 24 hours.
2.You can also sign in to your account to track the package or check the order status.
Please use the Email address or the name you placed the order as Username. Please reset the password if you forget your password. We can find the TRACK Button under ORDERS after login.please click TRACK for order tracking.
3. You can also contact us for help.
Please send us Email at contact page. If you don’t know your order number. Just name the Subject “Order Tracking”. We will get back to you within 48hrs.
Q:I did not receive the shipment confirmation Email?
A1: If you have received the order confirmation email when placed the order,but did not receive the shipment confirmation email, please do not worried, we are proceeding your order. The delay due to out of stock or heavy orders, we will updates soon.
A2:If you did not receive the order confirmation email when placed the order,also not shipment confirmation email. The Email address you left when placing the order not correct. Please contact us to correct your Email.
Q:The tracking information update slowly,i do not receive package in normal delivery date?
The package may be delayed in delivery if near the holidays like Christmas day,New Year. Or if happens to have extreme weather at your local.
Q: Can i change my shipping address?
You can change the shipping address before you receive the shipping confirmation Email. Please contact us for changing. We can not change the shipping address nor stop the package after the package shipped.
Q: I did not receive package over 20 days.
Please contact us for checking.